Concerns, Complaints, Grievances

Complaint and Concerns Process 

Step 1: Contact and conference with appropriate school staff

• The most direct route to resolving a concern is for parents/guardians to first conference directly with the involved party (teacher, coach, etc.).
• More than 95% of concerns are resolved by a conversations between those involved.

Step 2: Contact and conference with the campus administrator

• Campus administrators are responsible for the school's operations.
• Clarification of school policies and procedures will be explained.
• If necessary, conferences with involved parties will be arranged, and a suitable solution can be reached. 

Step 3: Contact Student Services

• If steps one and two have not resolved your concern, Student Services at the District Administrative Office may be contacted at: studentservices@annaisd.org or 972-924-1048.
• A meeting with all involved parties will be arranged in an effort to reach a resolution.
• At this step, the formal complaint process can be filed, if necessary.

Before filing a grievance, and pursuant to Anna ISD Board Policy (FNG LOCAL), the District strongly encourages each individual to attempt to resolve his or her concerns with the applicable campus or department administrator or employee. The District believes it is typically in the best interest of everyone involved to informally resolve concerns if at all possible. Please keep in mind that any applicable timelines for filing a grievance are not affected by an attempt at an informal resolution.
 

Formal Complaint Process

 

Formal Complaint Process - Level 1

If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process.

• In most circumstances, students and parents should file Level One complaints with the campus principal.
• Formal complaints must be filed within 15 business days of the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance. 

Even after initiating the formal complaint process, students and parents are encouraged to seek informal resolution of their concerns. A student or parent whose concerns are resolved may withdraw a formal complaint anytime.

Formal Complaint Process - Level 2

If the student or parent did not receive the relief requested at Level One or if the time for a response has expired, the student or parent may request a conference with the Superintendent designee to appeal the Level One decision.
 

• The appeal must be filed in writing, on a form provided by the District, within ten business days of the date of the written Level One response.
• A conference will be scheduled within ten days after the appeal notice is filed.
• The student or parent will be provided with a written response within ten business days following the conference.

 
Formal Complaint Process - Level 3

If the student or parent did not receive the relief requested at Level Two or if the time for a response has expired, the student or parent may appeal the decision to the Board of Trustees.

• The appeal notice must be filed in writing, on a form provided by the District, within ten business days of the date of the written Level Two response.
• The student or parent will be informed of the date, time, and place of the Board meeting at which the complaint will be on the agenda for presentation to the Board.
• The Board will hear the complaint. It may give notice of its decision at any time up to and including the next regularly scheduled Board meeting. If no response is given, the Board upholds the administrative decision at Level Two.

Board Policy 

• The Board encourages students and parents to discuss their concerns with the appropriate teacher, principal, or other campus administrator who has the authority to address concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.

For additional information and details about the informal and formal complaint process - Board Policy FNG (LOCAL)